I had a Chi flat iron that broke after 13 months. I loved it and want another one, but I'm afraid it will break again. I went to Trade Secret and the lady said there is a lifetime warranty on there Chi flat irons. Does anyone know if there is a catch? Do they really honor the lifetime warranty?What's the catch with Trade Secret's Lifetime Warranty on Chi Flat Irons?
Is it Chi or Trade Secret that's giving the lifetime warranty? Do you have to pay more for a lifetime warranty? What are the exclusions that will make the warranty void? These are the questions you should ask. Also, make sure you have something in writing confirming the lifetime warranty.
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